Legal

Privacy Policy

How we collect, use, and protect your personal data. Last updated: 11 October 2026.

1. Responsible Party

The responsible party for data processing in connection with this app is:

Levin Fritz
Böhlstrasse 6
9300 Wittenbach
Switzerland

Email: support@pann-app.com

2. Information We Collect

Account information

Email address (required for account creation; with Sign in with Apple you can use Apple's private relay address)
Name (from your sign-in provider or the name you give Pann, optional)
Password (hashed, never stored in plain text)
Profile picture (optional)
Your sign-in method and an internal username generated from your account ID

Your profile

Foods you do not like to eat
Allergies and intolerances
Your goal as a direction only (lighter, balanced, or more protein)
Cooking preferences: diet (for example vegetarian), household size, kitchen equipment, cooking experience, the style of food you like, and how you eat your boxes
Where you heard about Pann, if you answer that question

Pann does not ask for your weight, height, age, activity level, or a calorie target, and it does not keep a food diary.

Meal preps and recipes

Your preps: the days and meals you chose, your preferences for that prep, items you want to use up, the recipes, the cooking session, the boxes, the shopping list, and what you have ticked off
Recipes you save with the heart

Chat

Messages you send to Ask Pann, and photos you choose to attach. Your chat history is stored on your device, not on our servers.

Messages and feedback you choose to send

Messages through the support and feedback forms (with the name and email you enter, if any)
Answers to optional in-app questions, such as why you did not subscribe
The optional reason you can type when you cancel your subscription from inside the app. It is sent together with the reason you picked, your plan type, whether you were in the free trial, and the app version, but without your name or email.

Usage and purchase data

App usage events, such as which screens and features you use and where you stop in the setup. These are linked to your account once you sign in. We do not record your screen.
Subscription status, plan, trial, and offers (from Apple and RevenueCat). We never see your payment details.

Technical data

Device type and operating system
App version
Crash reports and error logs (anonymized)

3. How We Use Your Data

We use your information to:

Plan your meal preps: the recipes, one cooking session, the boxes with their storage and good until dates, and the shopping list
Check every plan against your allergies, avoid your dislikes, and follow your goal direction
Answer your questions in the chat
Draw a picture of each dish
Save and sync your preps and saved recipes across your devices
Send the reminders you allow (shopping day, cooking day, thawing a frozen box, session timers)
Process subscriptions, free trials, and offers through Apple and RevenueCat
Read and answer your messages, and learn from feedback and cancellation reasons to improve Pann
Send important account notifications (password resets, billing)
Improve our app experience
Maintain security and prevent abuse
Comply with legal obligations

4. Third-Party Services

Pann uses the following third-party services to operate:

Supabase - Database, auth, and storage (your account, profile, preps, saved recipes, and the dish pictures)
AI provider (via Supabase Edge Functions) - Plans your meal preps and answers the chat, using the information described in section 7
AI image provider - Draws the dish pictures from the dish name, a short description of how it looks, and its main ingredients. It receives no personal data.
RevenueCat - Subscription management
PostHog - First-party product analytics (which features get used, where people get stuck). Used only to improve the app, never for advertising, never sold.
Apple App Store - Payment processing (iOS) and Sign in with Apple
Google - Sign in with Google, only if you choose it
Resend - Delivers messages from the support and feedback forms, in-app feedback, and the optional cancellation reason to our support inbox
Vercel - Hosts our website and the forms that send those messages

Each of these services has its own privacy policy. Your data may be processed on servers outside Switzerland and the EU. We share only the minimum data needed for these services to function.

5. Photos in the Chat

When you attach a photo in the chat, for example of an ingredient or a dish, the image is sent to our AI service to answer your message. Photos are not stored on our servers.

6. Data Security

All data is encrypted in transit using HTTPS/TLS
Data is stored on secure Supabase servers with encryption at rest
Passwords are hashed using strong algorithms
Photos in cloud storage have strict access controls
Regular security audits and updates

No method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. AI Processing

Our AI service is an outside provider that processes this data on our behalf. Before Pann sends anything to it for the first time, the app asks for your permission; without it, planning and the chat stay off.
To plan a prep, we send our AI service your chosen days and meals, cooking day, time budget, food style, how you will eat the boxes, people per box, items you want to use up, saved recipes you want to cook again, your kitchen equipment, and your profile (dislikes, allergies, goal direction, diet, cooking experience, and any standing instructions you gave Pann). Your name and email are not included.
When you use the chat, your messages, any photo you attach, and the same profile information are sent to our AI service to answer you
Dish pictures are generated by an AI image model from the dish name and ingredients only, and the same picture can be shown to every user who gets the same dish
Recipes, cooking sessions, storage times, and cooking guidance are generated by AI in real time and then checked by our own code (for example against your allergies and safe fridge times)
AI-generated content may contain errors or inaccuracies
We do not use your data to train AI models

We do NOT sell your personal data to third parties.

8. Your Rights

Under applicable data protection laws, you have the right to:

Access - Request a copy of your personal data
Rectification - Correct inaccurate or incomplete data
Erasure - Delete your account and all associated data
Portability - Export your data in a machine-readable format
Restriction - Limit how we process your data
Objection - Object to certain types of processing
Withdraw consent - Revoke previously given consent at any time

To exercise these rights, open Settings in the app and tap Delete account, or email support@pann-app.com.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide our services.

Earlier preps are deleted automatically 60 days after their cooking day, on your device and on our servers. Your current prep is kept; when you plan a new one, it becomes an earlier prep.
Saved recipes are kept until you remove them or delete your account.
Your chat history is stored only on your device and is removed when you sign out, reset the app, or delete your account.
Support messages and feedback, including an optional cancellation reason, are kept in our support inbox only as long as needed to handle them and improve the app.

When you delete your account:

Your profile and personal information are deleted immediately
Your preps, saved recipes, and shopping lists are permanently deleted
Your goal, allergies, dislikes, and cooking preferences are permanently deleted
Anonymized usage statistics may be retained for analytics
Backup copies are deleted within 30 days

Deleting your account does not cancel an App Store subscription. Cancel it in your Apple account settings.

10. Cookies & Tracking

The Pann app does not use cookies. We use minimal analytics to understand app usage and improve our service. We do not engage in advertising tracking or share data with advertisers.

Our website, pann-app.com, uses Google Analytics to measure visits and which pages lead to downloads. In the European Economic Area, the United Kingdom and Switzerland, Google Analytics sets cookies only after you say OK in the notice on the website; without that, it only sends signals without cookies. Elsewhere it is on by default. You can change your choice at any time under "Cookie settings" at the bottom of every page. We never use Google Analytics for advertising.

11. Children's Privacy

Pann is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, contact us and we will delete it.

12. International Data Transfers

Your data may be transferred to and processed in countries other than your own, including the United States and EU member states. By using Pann, you consent to these transfers. We ensure appropriate safeguards are in place.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Your continued use of Pann after updates constitutes acceptance of the new policy.

14. Contact

Questions or requests regarding this Privacy Policy: